rbaj Privacy Policy — Your Data, Explained

This Privacy Policy ("Policy") sets out how rbaj ("the Platform", "we", "us", "our") collects, uses, stores, shares and protects the personal information of users ("you", "your", "Player") who access or use the rbaj website at https://rbaj.vu and all related services. By registering an account with rbaj or otherwise using our platform, you confirm that you have read and understood this Policy and consent to the collection and use of your personal information as described herein.

This Policy applies to all data processing activities related to the use of rbaj, including account registration, deposits and withdrawals, gameplay, customer support interactions and marketing communications. We encourage all players to read this Policy carefully before using our platform. If you have any questions, please contact us at the address provided in the Contact section of this Policy.

Your Privacy at a Glance

The following summary highlights the core principles of how rbaj handles your personal data. The full policy clauses below govern all data processing activities.

Information We Collect

rbaj collects personal information from players through several means, including directly from you during registration, through your use of the platform, and in some cases from third-party identity verification providers. The categories of personal information we collect include, but are not limited to, the following:

• aIdentity information: full name, date of birth, nationality and a copy of a government-issued identity document such as a National ID card or passport issued in Bangladesh.
• bContact information: mobile phone number and email address registered with your rbaj account.
• cFinancial information: payment method details used for deposits and withdrawals, transaction history, and information necessary to verify payment method ownership (e.g. the name on a bKash or Nagad account).
• dTechnical information: IP address, browser type and version, device type and operating system, referring URLs, pages visited on rbaj, session duration, and clickstream data.
• eCommunications: messages exchanged with our customer support team, including live chat transcripts, email correspondence and feedback submissions.

How We Use Your Information

rbaj uses the personal information we collect for the following purposes. We process personal data only where we have a lawful basis to do so, including where processing is necessary to provide you with the services you have requested, to comply with legal obligations, or where we have a legitimate interest that is not overridden by your rights and interests.

• aAccount management: to register and maintain your rbaj account, verify your identity through KYC checks, and manage your account settings and preferences.
• bPayment processing: to process deposits made via bKash, Nagad, Rocket and Upay and to process withdrawal requests to your registered payment method.
• cPlatform improvement: to analyse usage patterns, identify technical issues, test new features and improve the overall player experience on rbaj.
• dCompliance and fraud prevention: to comply with applicable laws and regulations, prevent fraud, detect suspicious account activity, and fulfil anti-money laundering obligations.
• eCommunications: to respond to your support queries, send transactional notifications (such as deposit confirmations and withdrawal status updates) and, where you have opted in, to send you promotional communications about rbaj offers.

Payment Data and Financial Privacy

When you make a deposit or request a withdrawal on rbaj using bKash, Nagad, Rocket or Upay, the transaction is processed through the relevant payment service provider. rbaj receives confirmation of the transaction and the payment method details necessary to process your request. We do not store full bKash or Nagad account credentials or any PIN or password associated with your payment accounts.

rbaj will never ask you to share your bKash PIN, Nagad PIN, Rocket PIN, or any other payment account password via chat, email or phone. If anyone claiming to represent rbaj asks for this information, do not provide it and report the incident to our support team immediately.

Sharing Your Personal Data

rbaj does not sell your personal data to third parties. We may share your personal information with third parties only in the following limited circumstances:

• aService providers: we share data with carefully selected third-party service providers who assist us in operating the platform, processing payments, performing KYC verification and providing customer support. These providers are contractually bound to process data only as directed by rbaj and not for their own purposes.
• bLegal and regulatory obligations: where required by law, regulation or court order, rbaj may disclose your personal data to law enforcement agencies, regulatory authorities or other competent bodies.
• cFraud prevention and anti-money laundering: rbaj may share data with fraud prevention services, credit reference agencies or financial intelligence bodies where necessary to detect, investigate or prevent financial crime.

Cookies and Tracking Technologies

rbaj uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session and analyse platform performance. We use the following types of cookies:

• aEssential cookies: these are strictly necessary for the platform to function. They enable core features such as secure login sessions, page navigation and access to secure areas of the platform. Essential cookies cannot be disabled without preventing you from using the platform.
• bAnalytics cookies: these optional cookies help us understand how players interact with the platform, which pages are most visited, and where technical errors occur. We use this information to improve platform performance and the player experience.
• cPreference cookies: these cookies remember your settings and preferences, such as language preference and display settings, so you do not need to re-enter them each time you visit rbaj.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the rbaj platform. Refer to your browser's help documentation for instructions on managing cookies.

Data Security

rbaj takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction or disclosure. All data transmitted between your device and the rbaj platform is encrypted using SSL technology. Access to personal data within rbaj is restricted to personnel who require it to perform their job functions and is governed by strict internal access control policies.

While rbaj employs robust security measures, no system connected to the internet can be guaranteed to be entirely secure. You are responsible for keeping your login credentials (username and password) confidential and for logging out of your account when using shared or public devices. If you suspect that your account has been accessed without your authorisation, contact our support team immediately at [email protected].

Data Retention

rbaj retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements. Account data is retained for the duration of your active account relationship with rbaj. Following account closure, rbaj retains personal data for the period required by applicable legal and regulatory obligations, after which it is securely deleted or anonymised.

Your Data Rights

As a player on the rbaj platform, you have a number of rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid data rights requests within a reasonable period. Please note that some rights may be subject to limitations where processing is required to comply with a legal obligation or to protect the rights of other individuals.

• aRight of access: you have the right to request a copy of the personal data rbaj holds about you, together with information about how and why we process it.
• bRight of rectification: you have the right to request that rbaj corrects any inaccurate or incomplete personal data we hold about you.
• cRight of erasure: in certain circumstances, you have the right to request that rbaj deletes the personal data we hold about you. This right is subject to any overriding legal obligations that require us to retain your data.
• dRight to restrict processing: you have the right to request that rbaj restricts the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing.
• eRight to object: where rbaj processes your personal data on the basis of a legitimate interest, you have the right to object to that processing. rbaj will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, please contact rbaj support at [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise. We may need to verify your identity before processing your request.

Children's Privacy

The rbaj platform is strictly intended for adults aged 21 and above. rbaj does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data from our systems. If you are a parent or guardian and believe that a minor in your care has provided personal data to rbaj, please contact us immediately at [email protected].

Changes to This Privacy Policy

rbaj reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page. We encourage players to review this Policy periodically to stay informed about how rbaj protects your personal data. Your continued use of the rbaj platform following any update to this Policy constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you must cease using the platform and contact our support team to request account closure.

Contact Us About This Policy

If you have any questions, concerns or requests relating to this Privacy Policy or the way in which rbaj processes your personal data, please contact our support team. We are committed to resolving all data privacy enquiries in a timely and transparent manner.

You can reach the rbaj privacy and data team at: [email protected]. Please include "Privacy Policy Enquiry" in the subject line of your email so that your message is directed to the correct team. rbaj aims to respond to all privacy-related enquiries within 5 business days.